Does customer service matter when choosing a content management system (CMS)? Just ask Sherri Davis, webmaster at Gulf Coast State College in Panama City, Florida. During Hurricane Michael, a Category 4 storm, the college suffered significant damage to their Panama City Campus, with every building impacted, no power, no internet, hundreds of downed trees, and tons of scattered storm debris.
In the days before Hurricane Michael hit in October 2018, she and Patrick Main, the college’s IT and network systems analyst, discussed moving their website into the cloud—something that had been on their to-do list for some time, but just never got done.
However, with the help of around-the-clock efforts of OmniUpdate’s customer service team, Gulf Coast had a temporary site online within four days after the hurricane hit so that Sherri could post updates for students and employees during the crisis.
We’ve been a customer for two years, and they have always been fast and friendly. But I now understand that OmniUpdate provides a different level of service. OmniUpdate went above and beyond to save the day. Christopher, my technical support analyst contact, saved my life. If it wasn’t for him, our website might still be down. It’s great to have good customer service when you have routine issues, but in drastic situations like a Category 4 hurricane, it’s a necessity to have OmniUpdate on your team.Sherri Davis, Webmaster, Gulf Coast State College
Read their case study for the full story.
Does your CMS provider have your back in the event of an emergency? Learn more about OmniUpdate’s customer support.