Technology Firm Reports Increased New Customer Annual Recurring Revenue in 2018
Camarillo, CA—February 13, 2019—OmniUpdate, the leading web content management system (CMS) provider for higher education, announced today that 2018 marked the 16th consecutive year of record growth for the company. OmniUpdate’s new customer annual recurring revenue was 45% ahead of 2017 performance and net revenue retention was well over 100%.
In addition to 16 years of consecutive year-over-year growth, OmniUpdate won Stevie® Awards for the fifth consecutive year, taking home a Gold for Customer Service Department of the Year in the Public Services & Education category and a Bronze for Customer Service Training Team of the Year in the Technology Industries category. The company also won a Gold 2018 Customer Sales and Service World Award® for Customer Service or Contact Center Training Practice of the Year for its new hire and continuing employee training and a Silver for Customer Service Department of the Year.
Mid-year, OmniUpdate partnered with Ellucian to enhance website system integrations for customers. Together, the companies are making it easier for colleges and universities to integrate their SaaS technologies, manage their web properties, and meet the needs of their target audiences.
OmniUpdate closed out the year with the release of version 10.10 of its OU Campus™ CMS, which included the release of Components—a new feature that simplifies management of content in complex design elements, making it easier for non-technical CMS users to update and interact with technical assets on their college or university website.
Lance Merker, President and CEO of OmniUpdate, stated, “The technology demands of colleges and universities have steadily increased, and OmniUpdate’s product and service offerings have strengthened as a result. We saw a major increase in our new customer win rate as our value proposition resonated strongly with the marketplace. We are extremely proud of our continued growth in the industry and our ability to meet our customers’ needs.”
OmniUpdate is the definitive partner of choice among web content management system (CMS) providers in higher education. Backed by award-winning training and support, OmniUpdate’s OU Campus™ CMS is the easiest to use with features and modules designed to meet higher ed’s unique needs. When you partner with OmniUpdate, you become part of the OmniUpdate community, a nationwide group of hundreds of likeminded higher ed professionals and industry experts. For more information, visit omniupdate.com.