Content Management

Creating Effective Training Programs (Part 2)

At OmniUpdate, we love to hear feedback on the effective techniques our customers have developed to train their users in the OU Campus web content management system (CMS). Here are a few examples that I hope will give you some ideas about creating your own effective training plan:

C. Daniel Chase

  1. C. Daniel Chase (pictured), Lead Web Administrator from The University of Tennessee at Chattanooga, said their training courses take advantage of the OmniUpdate Learning Management System (LMS). Their training is done using this system with supplements of their custom help pages on how to use their locally implemented features like custom snippets, profiles, and other techniques.

"We provide occasional (generally monthly) in-person workshops and open labs where we give demonstrations of particular techniques and answer questions. Open labs give our web editors an opportunity to work on their websites, away from their office interruptions, with the assistance of our administrators and other experienced users."

  1. Other institutions, like the University of Arkansas Cooperative Extension Service (UAEX), provide online resources, but also find that most of their users appreciate hands-on help in a classroom setting. According to Amy Cole, Digital Media Program Manager at UAEX, this gives users the opportunity to receive help from peers. "We have a wide range of technical know-how in our users, so the hands-on help is essential for them."
  1. Among the feedback we have received from OU Campus users, working in small groups is an important component of effective training. Chris Nixon, Director for Digital Design and Development at University of Arkansas, said different types of training groups are appropriate for providing different information.

"Group training is great for exposure to new information, but nothing cuts through the issues quite like sitting with one person, hearing their elation and their grumbles. It helps us modify our training, see weak spots in the process and areas where we can improve the product."

  1. Nazar Paslavsky, Website Manager for Edmonds Community College, found that working in groups of four or five people and using the training guides we give to customers after their initial training allows him to train his users effectively. "This gives me a chance to answer all the questions and I can conduct it by myself," he said. "Also, the user guide that Lila put together for us, which includes the screenshots of our template, is very helpful to the users."

I hope you found this helpful. What training techniques does your team use? Share in the comments below!

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