Support

We believe customer satisfaction is the truest measure of success.

Support is in our DNA. It's our devotion to remarkable service that elevates us above other web content management system (CMS) providers. We're as passionate about customer support as we are about anything else we do. With a customer satisfaction NPS score that's twice the industry standard, our support services are unparalleled and have led to five Stevie® Awards for Customer Service Department of the Year, as well as a Customer Sales and Service World Award.

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Some CMS providers have support services baked into their costs, limiting the number of technical support contacts you can have or forcing you to pay for support you will never use. With our OU Campus™ CMS, you get as much support as you need.

customers

Our U.S.-based support team maintains a zero on-hold phone policy and a 30-minute average response time for tickets, giving you peace of mind that your users will quickly get the answers to any questions they may have. The team eagerly accepts and engages OU Campus users in two-way communication on all feedback. They care for issues related to OU Campus and offer best effort recommendations for issues relating to other systems outside of the CMS. They will help educate your users when mistakes are made, empowering your users with knowledge and know-how that drives success.

 

Check out some of our support services below to get a feel for what's available to you. Really though, support is a conversation, so let's get the talk started.

Available Support Services

  • Unlimited Support Ticketscontact our support team with questions via email, phone (9:00 AM - 9:00 PM ET), and webform
  • Support Site Accessaccess our support site and knowledge base 24/7 to learn about features and functionality and get answers quickly
  • Membership to the OmniUpdate Community Network—engage with your peers and OmniUpdate staff in our online community featuring discussion forums, videos, pictures, live chat, classified listings, and more
  • Membership to the OmniUpdate Feedback Forumsubmit product and feature ideas and vote on ideas submitted by your peers
  • Access to Learning Management System Courses—take online end-user, administrator, and module training courses and gain access to  monthly product webcasts
  • Customized LMS Branch—customize your own version of the LMS by making course suggestions for your users, creating your own courses, and even using your own branded domain
  • Emergency Hotline Access—call our emergency hotline for major issues that occur outside of normal business hours
  • Live Chat—get real-time help and troubleshooting advice from our support team
  • Dedicated Support Agent—directly contact a dedicated OmniUpdate support agent assigned to your specific support requests
  • Priority Ticket Response—receive top priority on all your support requests with expedited response times
  • Private Webinar Trainingreceive customized training for end users, administrators, or trainers
  • Extended Support Hours—contact our support team from 7:00 AM – 9:00 PM ET
  • Best Practices Review—receive an assessment of your institution's use of OU Campus and learn how to better utilize its features and capabilities
  • On-Site Training—receive training on your campus that's customized for your end users, administrators, trainers, or developers
  • Training Conference Passes—receive annual complimentary registration for the OmniUpdate User Training Conference and workshops

Already an OmniUpdate customer?

Check out our online resources below to get expert advice, network with peers, and further your learning of OU Campus.

 

Ready to talk? Get in touch.

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